RepairLogics ("we", "us", or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our device repair logistics services.

1. Information We Collect

We collect your Name, Phone Number, Device Model, and details regarding the device's condition. We also collect visual evidence (diagnostic videos, repair videos, photos, and a "Proof of Possession" photo at pickup) and your digital signature authorizing repairs and payments.

2. Purpose of Data Collection

Your data is collected strictly for operational logistics, payment processing, and dispute resolution. The visual evidence and signatures are captured to protect both the customer and RepairLogics against fraudulent claims, damage disputes, and chargebacks.

3. Data Retention

M media evidence (videos, photos, signatures) and activity logs are retained for a period of 90 days after the completion of the repair to allow for the resolution of any potential payment disputes, after which they are permanently deleted from our servers.

4. SMS Communications

By opting in, you consent to receive automated SMS notifications regarding your repair status. Standard message and data rates may apply. You may opt-out at any time by replying "STOP" to any message.

5. Your Rights (CCPA)

If you are a California resident, you have the right to request access to or deletion of your personal information. To exercise these rights, please contact us at support@repairlogix.com.

6. Biometric & Photo Consent (BIPA)

By checking the consent box at intake, you explicitly authorize RepairLogics to capture a "Proof of Possession" photo at the time of device pickup. This photo is used solely for the purpose of verifying device receipt and preventing fraud, is not used for facial recognition or biometric identification, and will be deleted within 90 days.